Valorence Terms and Conditions

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Valorence LLC (“Seller,” “Valorence,” “us,” “our,” or “we”), concerning your access to, usage, purchases, services or otherwise accessing the https://covertlawenforcement.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site and/or purchasing the merchandise or using of any merchandise listed, advertised, or otherwise offered on the Site, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

• ACCEPTANCE OF TERMS AND CONDITIONS

1.01 By clicking the purchase the product or by otherwise signing up for an account, accessing or using the Site, you agree to be bound by the following terms and conditions in this legal agreement (the "Agreement") between you and any organization you represent (collectively, "you" or the "Customer") and Valorence, governing your use of Seller's online service and any related merchandise or product you purchase or otherwise use of Sellers (the "Service"), Seller’s Privacy Policy, Terms of Use, Public Review and Comments Policy and any other legal notices, conditions or guidelines provided by Seller related to the use of the Service, which may be posted and updated from time to time. The Privacy Policy, Terms of Use, Public Review and Comments Policy and all other guidelines or notices are hereby incorporated into this Agreement by this reference. In the event of any inconsistency between any term or condition in the comprising documents, these terms and conditions will control. If you are entering into this Agreement, you represent that you are authorized to accept the terms of this Agreement on behalf of yourself or the organization you represent. If you do not have such authority, or if you do not agree with the terms and conditions of this Agreement, you must not click on the purchase and retain such service or product provided by Seller and you may not use the Service.

1.02 These Terms of Use constitute the entire agreement between us (you and us) and govern the use of the Site and Services. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of  the Site or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred. If any action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys' fees, costs and necessary disbursements in addition to any other relief to which such party may be entitled.

1.03 The section titles in the Terms of Use are for convenience only and have no legal or contractual effect.

• LICENSE GRANT & RESTRICTIONS

2.01 Seller hereby grants you, the non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Seller and its third-party licensors or suppliers (collectively, the "Licensors").

2.02 You shall not (i) modify or make derivative works based upon the Service or the Content; (ii) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or (iii) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.

2.03 You agree that Seller may publish, modify and amend any and all Content on any relevant or otherwise controlled, owned, or established by Seller or content feeds owned, managed, or controlled by Seller, including Content consisting of promotions, advertisements and listings for non-competing local businesses, or products and services offered by Seller. 

2.04 You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. 

2.05 Occasionally, we may make available a link to a third party's web site. These links will let you leave the Site. The linked sites are not under our control, and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting, or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.

• CUSTOMER RESPONSIBILITY AND PASSWORDS; THIRD-PARTY SOFTWARE

3.01 You are solely responsible for any and all activity occurring under your user accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You also will choose a password and a username. You are entirely responsible for maintaining the confidentiality of your password and account. You agree to notify Seller immediately of any unauthorized use of your account or any breach of security. Seller will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You warrant and represent that: (i) the content to be transmitted by or on your behalf does not constitute SPAM; (ii) the content to be transmitted by or on your behalf is not illegal, threatening, hateful, vulgar, obscene, libelous or defamatory and does not and will not infringe upon any trademark, patent, copyright, trade secret or other proprietary, publicity or privacy right of any third party; and (iii) you have complied and will comply with all applicable laws and regulations respecting your execution and performance of this Agreement. If you are using any Content featuring a model or property with a subject that would be unflattering or unduly controversial to a reasonable person, you must accompany such use with a statement that indicates that (a) the Content is being used for illustrative purposes only and (b) any person depicted in the Content is a model.

3.02 The Seller’s Service receives data from third-party software systems, which you will designate in the process of setting up the Seller Service. If you elect to change, upgrade or materially alter the third-party software system from which Seller receives data, Seller does not guarantee that all Customer Data or Service functionality will be preserved. You are responsible for communicating any changes in data structure, management system, or hardware upgrades that may impact Seller’s ability to receive and process Customer Data. In addition, you are responsible for providing Seller with accurate instructions and information regarding the third party systems and databases with which the Service will interface, and you bear all responsibility for incomplete, inaccurate or otherwise faulty information regarding third party systems and databases belonging to you as conveyed to Seller in connection with set up or maintenance of the Service.

3.03 Seller does not own any Customer Data, information or material that you submit to the Service in the course of using the Service. Except in accordance with this Agreement, if applicable, or as required by law, Customer Data in identifiable form will not be disclosed, sold, assigned, licensed or otherwise disposed of by Demandforce to any third party. You, not Seller, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and, except as provided in this Agreement or as required by law, Seller shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data, or for the improper or erroneous upload or extraction of any Customer Data. Seller reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment as specified in this Agreement. Upon termination for cause, your right to access or use Customer Data immediately ceases, and Seller shall have no obligation to maintain or forward any Customer Data. Notwithstanding the foregoing, if you are part of a franchise organization which has or later executes an agreement with Seller, and the franchisee has granted the franchisor access to their data, your Customer Data may be shared with your franchisor, and/or franchise association.

3.04 Seller may, but has no obligation to, monitor any content created by you using the Service. Seller may disclose any information necessary or appropriate to satisfy Demandforce’s legal obligations, protect Demandforce or its customers, or operate the Service properly. Seller, in its sole discretion, may refuse to post, remove, or require you to remove, any of your content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement. Seller may, in its discretion, also require you to place all or any portion of your content behind password protection. If Seller has requested you content be or have placed behind password protection, you may not publish the password or similar information in any way that limits the effectiveness of the password. If Seller requests that you place any of your content behind password protection and you fail to do so promptly, Seller may (a) place such content behind password protection itself, or (b) immediately terminate this Agreement.

• INDEMNIFICATION 

4.01 Buyer, by way of making a purchase, or initiating a sale with verbal or written communication agrees to indemnify and hold harmless Seller, Seller’s shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of Seller’s affiliates and all Representatives of all Seller’s affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, liens, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Buyer in connection with this Agreement and/or goods or services to be provided by Seller pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement. 

• LIMITATION OF LIABILITY

5.01 IN NO EVENT SHALL VALORENCE LLC, ITS PARENT, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, PARTNERS OR AFFILIATES BE LIABLE FOR, EVEN IF VALORENCE LLC HAS BEEN ADVISED OR WARNED OF THE POSSIBILITY OF SUCH DAMAGES: (I) ANY DIRECT, INDIRECT, INCIDENTAL, UNFORESEEABLE, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES TO PROPERTY OR LIFE, WHATSOEVER ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF OUR SERVICES OR PRODUCTS; (II) ANY DAMAGES FOR LOSS OF PROFITS, LOSS OF EARNINGS OR LOSS OF BUSINESS OPPORTUNITIES; (III) COSTS OF PROCUREMENT OR SUBSTITUTE GOODS OR SERVICES; (IV) LOSS OF DATA OR OTHER OF YOUR CONTENT RESULTING FROM DELAYS, NON-DELIVERIES, MISDELIVERIES, SECURITY BREACHES TO, SERVICE INTERRUPTIONS TO, OR ERRORS OR OMISSIONS RESPECTING THE SERVICE OR THE OPERATION OF VALORENCE LLC OR ITS LICENSORS' NETWORKS; OR (V) LOSSES OR LIABILITIES DUE IN WHOLE OR IN PART TO INADVERTENT, PREMATURE OR UNAUTHORIZED RELEASE OR DISCLOSURE OF INFORMATION BY YOU VIA VALORENCE LLC OR ITS LICENSORS' NETWORKS. THE TOTAL CUMULATIVE LIABILITY OF DEMANDFORCE TOGETHER WITH ITS PARENT, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, PARTNERS AND AFFILIATES TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE IS LIMITED TO THE AMOUNT OF FEES YOU PAY TO VALORENCE LLC IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY. The foregoing limitations will apply even if VALORENCE LLC has been notified of the possibility of such damages and notwithstanding the failure of the essential purpose of any limited remedy. No action or claim relating to this Agreement shall be made against VALORENCE LLC or its parent, Licensors, subsidiaries, officers, directors, employees, partners or affiliates by YOU or on YOUR behalf more than TWELVE (12) months after the event giving rise to such action or claim. You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

• SUBMISSIONS

6.01 We are pleased to hear from our customers and welcome your comments regarding our products and the Site. You may email comments, suggestions, or other material ("Submissions") as long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of   privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). While you may omit your name from or use a “nickname” in your Submission, you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. VALORENCE, LLC reserves the right (but not the obligation) to monitor, edit and remove any Submission.

6.02 By posting or sending us any Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. You also grant VALORENCE, LLC Security Products Inc. and its subsidiaries the right to use the name you post in connection with such Submission.

6.03 By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify us against all claims and liabilities resulting from your Submission. We do not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity.

• APPLICABLE LAW

7.01 Governing Law: The Terms and Conditions, including any warranties, shall be governed by and construed under the laws of the State of Utah. 

7.02 Jurisdiction. We control the Site and/or Service from our offices within the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating the Site and/or Service, the services provided through the Site, or the Content shall be governed by the internal laws of the state of Utah, without reference to its choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Cache County, Utah, U.S.A.

7.03 Venue. You will not commence or prosecute any action, suit, proceeding or claim arising under or by reason of this Agreement other than in the state or federal courts located in Utah. You irrevocably consent to the jurisdiction and venue of the courts identified in the preceding sentence in connection with any action, suit, proceeding, or claim arising under or by reason of this Agreement and hereby waive the right to challenge the jurisdiction of such courts on grounds of lack of personal jurisdiction or forum novenines or to otherwise seek a change of venue. This choice of venue is intended to be mandatory, and not permissive, in nature. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. A printed version of this Agreement and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

• TERMINATION

8.01 These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site and/or Service.   Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site and/or Service with or without notice. You agree that any termination of your access to the Site and/or Service may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site.   Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

8.02 Any breach of your payment obligations or unauthorized use of the Seller’s Technology, Content or Service, or Breach of the Public Review Policy (defined below) will be deemed a material breach of this Agreement. Seller, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition to any other rights granted to Seller herein, Seller reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent, if you violate the Seller Public Review and Comment Policy, the Seller Terms of Use, or otherwise engage in fraudulent or unlawful activities. In addition, Seller may terminate a free account at any time in its sole discretion. You agree and acknowledge that Seller has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, and such breach has not been cured within fifteen (15) days of notice of such breach. In addition, failure to pay Service Fees will result in termination of Services as deemed appropriate by Seller. Seller may modify, replace, refuse access to, suspend or discontinue the Service, partially or entirely, or add, change and modify prices for all or part of the Service for you or for all users at any time and in Seller’s sole discretion. Seller will have no liability for any suspension or termination of your account in accordance with this paragraph.

• WARRANTY

9.01 RESALE ITEMS WILL BE GUARANTEED IN ACCORDANCE WITH THE MANUFACTURERS WARRANTY. However, Valorence LLC is not responsible to enforce manufacturers warranties and releases them of any obligation after 90 days from time of purchase or return on a previous RMA. Valorence, LLC will not offer any additional guarantee of refund or return and replacement beyond what the manufacture offers, and Valorence LLC will not be held to any guarantee after 90 days from purchase or return on a previous RMA, as outlined below. After the 90 days Valorence LLC may choose at their discretion to work through issues with manufactures, but this is entirely at the discretion of Valorence LLC. In the event that the product received is returned without cause a 20% to 30% RESTOCKING FEE WILL APPLY FOR RETURN OF FUNCTIONING PRODUCTS. For details on the various manufacturers' warranties please Contact US - *Most of the resale Manufacturers returns are set at 14 days*. SOME SYSTEMS REQUIRE A TRULY UNLIMITED DATA SIM CARD WITH A STATIC IP IN ORDER TO ACHIEVE FULL FUNCTIONALITY. THIS IS THE SOLE RESPONSIBILITY OF THE AGENCY MAKING THE PURCHASE, AND MUST BE PROVIDED TO CLE PRIOR TO SHIPMENT FOR TESTING. IF A TRULY UNLIMITED DATA PLAN IS NOT AVAILABLE THE CAMERA SYSTEM CAN STILL BE USED WITH LIMITED FUNCTIONALITY, LACK OF SIM CARD OR AGENCY FAILURE TO COMPLETE SETUP TASKS WILL NOT NEGATE THE SALE. CLE RESERVES A LEAD TIME OF 90 DAYS WITHOUT PENALTY (AVERAGE LEAD TIME IS SIGNIFICANTLY LESS) If it is impossible or impractical to replace a defective Product with an identical Product, such as at the end of a Product cycle or when an older version of a Product is no longer available, Valorence, LLC may provide a replacement that is refurbished, manufactured, and newer or a substantially equivalent version of the defective Product. Repaired or replaced Products or parts will be warranted for the remainder of the original Warranty Period or ninety (90) days on those parts that were replaced, whichever is longer. If a defect is incapable of correction, or if Valorence, LLC determines that it is not practical to repair or replace the defective Product, the actual price paid by the original purchaser from Valorence, LLC of the Product will be refunded by Valorence, LLC upon return to Valorence, LLC of the defective Product. Any Product or component of a Product that is replaced by Valorence, LLC, or for which the purchase price is refunded, shall become the property of Valorence, LLC upon replacement or refund. When the Camera system is out of warranty, and under the client accepts IT troubleshooting at $110/hour depending on the product. The inability of the client to acquire proper static IP cellular service is not considered to be a reason for the return of products and cannot be returned on this basis.

9.02 Some systems require a truly unlimited data sim card with a static IP in order to achieve full functionality. This is the sole responsibility of the agency making the purchase and must be provided to Valorence, LLC prior to shipment for testing. If a truly unlimited data plan is not available the camera system can still be used with limited functionality, lack of SIM card or if the agency fails to complete setup tasks will not negate the sale, and partial shipment without key cellular service components will constitute a completion of the sale for billing purposes. Once activation is complete the remaining key cellular components will be sent. Valorence, LLC reserves a lead time of 90 days without penalty (Average lead time is significantly less) - (mod 11/07/2023).

9.03 To obtain warranty service or information please call:888.621.5558

9.04 Before returning a defective Product the customer must first receive a Return Material Authorization (RMA) number from Valorence, LLC. To obtain warranty service the customer will need to provide Valorence, LLC with (1) Item Code of the defective Product, (2) the invoice number or purchase order number and (3) details of the Product defect. After an RMA number is issued, the Product must be packaged securely in the original or another suitable shipping package to ensure that it will not be damaged in transit, and the RMA number prominently marked on the outside of the package. The defective Product should then be returned to Valorence, LLC. The customer is responsible for the cost of inbound shipping to Valorence, LLC. Products sent COD will be rejected. Products shall be insured by the customer, and Valorence, LLC will not be responsible for any packages or Products that are lost or damaged in transit to Valorence, LLC. Return shipments will be by a method substantially equivalent to the method of which the defective Product was shipped to Valorence, LLC.

9.05 If a product is out of warranty and or IT support, and the purchasing agency or a representative of the purchasing agency requests Standard IT support, it is assumed by making the original purchase and not purchasing additional IT support packages beyond the first year, that Valorence, LLC will invoice the client for time rendered at the request of the agency's representative at a rate of $150/hour, to be rounded up to the nearest 1/2 hour.

9.06 This limited warranty does not cover Products that in Valorence, LLC’s judgment have damage resulting from any (i) deviation from Manufacturer's operating instructions as printed in Manufacturer's catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with Manufacturer's written instructions, (iii) alteration, modification of or tampering with a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) power surge, static electricity or other electrical discharge, (ix) normal wear and tear, (x) commercial use, (xi) service by anyone other than a Manufacturer authorized repair facility, or (xii) other improper application, installation or operation of the Product, (xiv) flood damage, (xv) vandalism, (xvi) drops, (xvii) vehicle accidents, (xviii) or defects resulting from improper use or transport. Or (xix) any unauthorized tampering with any of the components will VOID the warranty including advanced software settings in the router, camera or other control modules.  Or, (xiii) have been purchased from inventory clearance or liquidation sales or other sales in which Valorence, LLC expressly disclaims its warranty obligation pertaining to the Product.

9.07 Except for the limited warranty specified herein, the products are sold without any warranty of any kind whatsoever including, without limitation, any warranty of merchantability or fitness for a particular purpose. The repair or replacement of a product or the refund of the purchase price as provided for under this expressed limited warranty is the exclusive remedy of the customer and is provided in lieu of all other warranties, expressed, implied or statutory. In no event shall Valorence, LLC be liable, whether in contract or tort, including negligence, for any indirect, incidental, special or consequential damages of any kind, or loss of revenue or profits, or other financial loss arising out of or in connection with the use of a product relating to warranty service, or arising out of any breach of this limited warranty. Even if Valorence, LLC has been advised of the possibility of such damages.

9.08 COVERT LAW ENFORCEMENT (CLE) MANUFACTURED PRODUCTS COME WITH A ONE-YEAR WARRANTY as outlined HERE.

• SALES TAX

10.01 Taxable items that are shipped to customers in Utah are subject to tax at the appropriate state and local rate. The client will be responsible for paying any state tax on any shipments that go outside of the state of Utah.

• CUSTOMS FEES AND VAT (VALUE ADDED TAX)

11.01 If there are customs fees and VAT, they must be paid by you when the package reaches your destination country. VALORENCE, LLC is not responsible for any sales taxes, VAT, customs duties or other taxes charged by your customs department. These charges are your responsibility and will vary from country to country.

11.02 We cannot determine these fees in advance. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. You may also be able to find information about your country's VAT and Customs fees by searching websites on the Internet such as the United States Council for International Business. Please note that if your order has reached your country of destination and it is returned to us as Unclaimed or Refused due to VAT or customs fees imposed by your country, it can often take up to 6 months for us to receive, and we must receive the order back before we can issue you a refund.

• COPYRIGHT COMPLAINTS

12.01 We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:

12.011 an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

12.012 a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

12.013 identification of the URL or other specific location on the Site where the material that you claim is infringing is located;

12.014 your address, telephone number, and email address;

12.015 a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

12.016 a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

12.02 Our agent for notice of claims of copyright infringement on the Site can be reached as follows:

By mail:  

VALORENCE, LLC

649 N 170 W

Smithfield Utah 84335

• PRIVACY POLICY

13.01 We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.

13.02 When you place an order, we will ask you to set up "your account," which includes your name and e-mail address. Using your account information, we will send you communications that we believe are relevant to you, including newsletters and e-mails.

13.03 In connection with certain regulated products, such as covert video products that have audio functions, we may ask for additional information including final end user identity, their driver’s license or other government-issued identification, purchase orders, and other documents required to confirm compliance and we will use this information solely for purposes of complying with mandatory recordkeeping and other legal requirements.

13.04 We automatically receive and collect certain types of information whenever you visit our Web stores. For example, like many Web sites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our Web sites. This information includes the Internet protocol (IP) address of your computer, geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Web sites. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.

13.05 If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses, and mailing addresses for select mailings from third parties.

13.06 We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sweepstakes/contest entry forms, sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

13.07 Sharing Your Information with Third Parties. We protect all of your information against unauthorized access or release. We share your personal information with third parties as follows:

 

13.071 Agents - We may enter into agreements with other companies or individuals to perform functions on our behalf. These functions may include analyzing data; providing      marketing assistance; processing credit card or debit card payments; fulfilling and delivering orders. Additionally, third party providers send promotional e-mails on our behalf to such companies' customers or present advertisements on our behalf, a function called “behavioral targeted advertising". These providers may use cookies, web beacons, or similar technologies (i) to present advertisements tailored to interests you have shown while browsing, (ii) to determine whether you have seen a particular advertisement before so as to avoid sending you duplicate advertisements, and (iii) to understand the patterns of people who see advertisements. In doing so, the provider collects non-personal data such as your browser type, operating system, Web sites you have visited, the time of the visits, the content you viewed, ads you viewed, and similar information. The provider may connect information about your visit on our Web site with information about your visit on other sites and tailor your advertisements based on this combined information. The companies and individuals with which we work have access only to information necessary to perform their functions. They are not allowed to use the information for any other purpose and are contractually obligated to maintain the confidentiality and security of the information. We may share non-personal, summary, or aggregate customer data with partners and other third parties. Some third-party providers may not be bound by this privacy policy. Their use of third-party cookies, web beacons, and similar technologies by these ad network providers may be governed by their own policy.

13.072 Business Transfers - We may buy or sell stores or assets. In such transactions, customer information is usually treated as one of the transferred business assets. Should VALORENCE, LLC Security Products, Inc. sell substantially all of their assets, customer information will be one of the transferred business assets. In that event, we will post a notification on this page or send you an e-mail so that you are always aware of how we are using your information.

13.073 Compliance with Law; Protection of Rights, Property or Safety - We reserve the right to disclose your personally identifiable information as required by law and when we believe disclosure is necessary to comply with a judicial proceeding, court order, and/or legal process served on us; and/or to protect our rights and the rights of our customers; or to enforce or apply our Terms of Use or other policies or user agreements.

• SECURITY

14.01 When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us and once we have received it. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. However, no method of transmission over the Internet, or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

14.02 Questions about the security of our website should be directed to: Video@CovertLawEnforcement.com

14.03 To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features, such as Your List™.

14.04 From time to time we contract with third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or Web beacons (also known as action tags or single pixel gifs). A Web beacon is a transparent image that has been placed on a Web page and sends a signal when a user has visited that page. A Web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the Web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). This information may then be aggregated and used to assess the effectiveness of our e-mail communications.

14.05 Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your e-mail address directly from your computer or another person's address book or even obtain your e-mail address through programs that automatically search web pages and e-mail traffic for e-mail addresses. If you opt out of receiving e-mail advertisements from VALORENCE, LLC Security Products, Inc., we may share that information with third parties in order to instruct them not to send advertisements on our behalf to you. If VALORENCE, LLC Security Products, Inc. shares opt out information with a third party, we will direct such third party to use this information solely to eliminate potential recipients from any e-mails they send out on our behalf.
13C.01 Please note that all e-mail that originates from us will either display the VALORENCE, LLC logo (HTML e-mails) or contain the VALORENCE, LLC’s copyright notice (text emails). In addition, our e-mails will contain our corporate address in Logan, Utah. If you receive an unsolicited e-mail that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to webmaster@Valorence, LLCsecurity.com and we will investigate.

• DISCLAIMERS

15.01 THE SITE AND/OR SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND/OR SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE AND/OR SERVICE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND/OR SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, SERVICE OR PRODUCTS (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE AND/OR SERVICE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE AND/OR SERVICE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE AND/OR SERVICE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE AND/OR SERVICE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

15.02 We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.

• LINKED WEB SITES

16.01 Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.

• PERSONALLY INDENTIFIABLE INFORMATION 

17.01 If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion, or deactivate it by emailing us at sales@covertlawenforcement.com We will respond to your access request within 30 days.

17.02 As long as your account is active, we will retain your information for the purpose of providing you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at sales@covertlawenforcement.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

• CONSENT

18.01 By using our Web site (including through our customer service line), you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change.

• COMMENTS

19.01 We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us an e-mail Sales@CovertLawEnforcement.com or write us:

VALORENCE, LLC
649 N 170 W

Smithfield, Utah 84335

• MISCELLANEOUS TERMS 

20.01 Current supply chain issues could delay shipment for several months. Orders will be filled as quickly as possible, but some components are currently estimated at over 6 months. In order to fill orders as quickly as possible, and so long as the client's needs are met under this agreement some components may be substituted for similar components with similar features. Time sensitive purchases need to be discussed. Unless specifically identified as a GSA Item they are not on the GSA Contract. GSA Pricing is inclusive of the IFF and requires a special GSA. A copy of a valid Purchase Order or 50% payment is required prior to completion of manufacturing and/or delivery. Quotations provided by the Valorence, LLC will only remain valid for the period of time as indicated in the quotation. Please note that any proposals and/or quote documents provided by Valorence, LLC remain property of Valorence, LLC. Quotes shall not be used or disclosed to any third party without prior written consent.

20.02. Payment Terms: Valorence will ask for payment net 30 from order, not delivery. Late fees will not be assessed until 45 Days from Delivery. All Purchase Orders are considered Net 30 from shipment date.(rev 01/25/2024) Please remit check or money order to: Valorence, LLC 649 N 170 E, Smithfield UT 84335. Credit card payments on orders over $500 will be charged a 3% credit card fee. Late payment fees (3% of the invoice total amount per MONTH) will be assessed beginning 45 days from delivery the original invoice date. (rev 01/25/2024). Valorence, LLC recognizes that the purchaser will be treated as a tax-exempt entity, and the purchaser will provide Valorence, LLC with its tax exemption certificate on request.

20.03 Returns: New unused or like-new items are subject to a 20% restocking charge for service and handling. Valorence, LLC will not be obligated to replace any product that has been abused, improperly installed or otherwise misused or damaged. Valorence, LLC will not be liable for damage to returned items not packaged appropriately and in original packaging. All items must be securely packaged to reach the seller without damage. Only unused or like new goods in original packaging and which have been paid for by Buyer in accordance with Valorence, LLC payment terms, will be considered for exchange or credit.